General Manager | Coastal Mediterranean | Hamptons NY
NYC based hospitality brand seeks a General Manager for their Hamptons location. This is an upscale established brand with a coastal Mediterranean vibe in an ingredient driven setting. This is an excellent opportunity for an established Senior Manager to move into a General Manager role. Ideal candidate has a commitment to service excellence and a knowledge of the Hamptons market. Housing and Relocation assistance available.
Leadership
● Work closely with the Director of Operations to ensure day-to-day operational efficiency
● Model positive and inspirational leadership for the team in order to foster a great workplace
● Lead weekly manager meetings, clearly delegating tasks to team members to ensure operational excellence and business growth
● Lead with an “If you see something, say something” approach to providing feedback to all team members
● Coach managers and team members, providing clear direction and strategy
● Actively participate in service and the day-to-day operations
● Meet with other managers, lead team members and trainers to ensure we are delivering a great guest experience
● Work with DO, Finance Dept. and Owner to set sales, profit, and performance goals
Guest Engagement
● Acutely aware of the atmosphere in the restaurant and works to constantly monitor and adjust it throughout the day
● Must actively work the floor to deliver on company service standards; 100% table touches are non-negotiable at every service to create hospitality legends and cultivate regulars
● Consistently executes food, beverage, service, and hospitality that aligns with the company values
● Lead the restaurant team to deliver a great guest experience in order to build lifelong repeat guests
Business Acumen and Compliance
● Must be aware of and take a proactive approach to managing prime costs with an eye on the daily, weekly, monthly, and annual projections and budgets
● Ensure correct staffing levels, schedules, and systems that allow the restaurant to achieve excellence in operations while taking care of the bottom line
● Communicate targets, goals, and data to the management and chef team in order to achieve financial targets in real time
● Lead the daily critical line checks and support the BOH to deliver excellent service
● Ensure that HR practices are consistent with company values and compliant with all local, state, and federal laws
● Lead a best-in-class approach to cleanliness, safety, sanitation, and food safety.
● Exhibit mastery of all operational systems, including the ability to train and delegate to direct reports
● Responsible for scheduling, inventory, ordering, receiving, training, and utilizing systems to forecast and meet/budget all budgets and standards
Employee Development
● Build morale and team spirit by fostering a work environment where team members’ input is encouraged.
● Identify staffing, recruiting, interviewing, hiring, and training needs of qualified candidates; Facilitate on-going training and development of current staff; Coach and counsel team members for improved performance, documenting developmental plans as necessary, with Director of Operations approval.
● Participate in the interview process of all hourly team members.
● Ensure that operational and training standards are consistently followed and executed.
● Lead the behavior that creates a safe and enriching workplace for all employees.
● Provide feedback and corrective action in order to hold hourly team members accountable to IL
Buco values, goals, and standards.
● Ensure new company initiatives are supported and communicated clearly to all team members.
● Lead and foster a restaurant culture that promotes employee development and coaching on a daily basis.
Additional Skills and Responsibilities
● Exude excellence in hospitality for all employees and guests
● Possess excellent strategic planning skills, with an emphasis on delivering, executing, and assessing action plans
● Proactive in communication to the Director of Operations
● Analytical and organizational skills, as well the ability to define and effectively solve and deal with a variety of changing situations under stress
● Must possess strong interpersonal skills and the ability to resolve conflicting interests with the goal of obtaining cooperation
● Passion for exceptional hospitality, food, and beverages
● Ability to thrive in a fast-paced, entrepreneurial environment
● Self-driven, results-oriented, and possesses a solid track-record of leading high-caliber, upscale restaurants
● Well versed in restaurant industry specific labor laws
● Proficient in a variety of technology systems, including Microsoft Office (Word, Excel, Outlook, PowerPoint), Google Suite, Payroll, POS, Reservations, and Inventory Mgmt Systems
● Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees
● Must have flexibility to work nights, weekends, and holidays
Preferred Experience
● 5 years in FOH operations or management in a high-touch restaurant or bar environment
● Proven track record overseeing $4 million+ in revenue
● Bachelor’s Degree in Hospitality, Culinary Management, or similar subject (preferred)
● Suffolk County Food Manager’s Certificate (Food Handler’s) required
● TIPS Certification preferred.