Interviewing for hospitality roles in 2025 demands a combination of technical know-how, customer service excellence, and a genuine passion for guest satisfaction. Here are the most relevant and actionable tips to help candidates succeed in their hospitality interviews.
Research the Employer Thoroughly
Dive into the company's website, recent guest reviews, and social media channels.
Tailor answers to the company’s mission, values, and customer profile.
Bringing up specific details, like new initiatives or sustainability efforts, demonstrates a strong interest in the particular job, not just any job.
Prepare for Critical Skills and Scenario Questions
Modern hospitality interviews often include scenario-based and behavioral questions.
Practice using the STAR method (Situation, Task, Action, Result) to answer questions about past guest service or team experiences.
Be ready to discuss situations like handling difficult customers, working under pressure, and collaborating with teams.
Highlight Customer-Centric Attitude
Show a genuine commitment to guest satisfaction and give examples where you exceeded guest expectations.
Employers look for candidates who are “guest-obsessed” and create memorable experiences, not just perform tasks.
Demonstrate Digital Literacy and Environmental Awareness
The industry now expects familiarity with self-check-in systems, reservation apps, and basic IT skills.
Express an understanding of sustainability and eco-friendly practices, as many hospitality employers are committed to these values.
Presentation Matters: Dress and Communicate Professionally
Dress in a tidy, professional manner aligned with the brand’s standards.
Greet everyone warmly and maintain positive body language throughout the interview.
Prepare Thoughtful Questions for the Interviewer
Always have at least two smart questions ready for the end of the interview.
Avoid asking about pay or holidays at first. Instead, inquire about what success looks like in the role or ask about recent company projects.
Example: “What does the first 90 days in this position look like?” or “How does your team incorporate sustainability into daily operations?”
2025-Specific Trends to Note
Flexibility: Willingness to work a variety of shifts and adapt to changing customer needs is key.
Technology: Comfort with digital reservation systems, mobile check-ins, and guest management apps is now standard.
Diversity and Inclusion: Show awareness of serving a global and diverse guest base.
Acing a hospitality interview in 2025 is about more than knowing procedures—it’s about showing passion for guest satisfaction, digital readiness, and a careful fit with the employer’s specific culture and values. Prepare thoroughly, share real-world stories, and bring your best attitude to stand out in the competitive hospitality job market.
At One Haus, we understand the unique challenges and opportunities within the hospitality industry. Our team of experienced recruiters specializes in connecting restaurants and hotels with top-tier talent tailored to your specific needs. Whether you’re looking to fill high-demand roles, overcome seasonal hiring challenges, or find professionals with specialized skills, we’re here to help.
As you navigate your path in this competitive industry, consider partnering with One Haus, a leader in hospitality recruitment. Contact us today to find out how we can connect you with opportunities in these top cities and beyond.
For hospitality businesses partnering with One Haus, you gain access to an extensive network of hospitality professionals, industry expertise, and a personalized approach to recruitment. Let us handle the complexities of hiring so you can focus on delivering exceptional experiences to your guests. Contact One Haus today to discover how we can elevate your team and support your business goals.