Reception Manager | Creative Fun Brand | DC
Creative and fun experience oriented hospitality brand is seeking a Reception Manager for their Dupont Circle location. This is a great opportunity for an experienced operations manager to focus on guest oriented services. The Reception Manager has two main purposes- they are responsible for ensuring the seamless operation of the team on a day-to-day basis and managing their own department. The Reception Manager acts as the head of the Reception team; their responsibilities include recruiting, onboarding, training, scheduling and developing team members, and administrative tasks. In addition, they oversee all activities related to service and entertainment on any assigned shift acting in the capacity of either a Manager on Duty or Lead Manager. With an overriding focus on team and guest experience, the Operations Manager balances operational excellence, commercial acumen, safety compliance and a developing display of emotional intelligence.
REQUIREMENTS:
- Minimum 3 years’ experience in a management role within high-volume hospitality environments with elevated concepts and high standards of service
- Maitre D and/or Hotel Front Desk management experience
- Premium hospitality experience... experience with experiential concepts is a plus!
- Strong leadership ability and high emotional intelligence
- Excellent communication skills with the ability to relate to team members at all levels
- The ability to manage under pressure and make decisions in real time
- The ability to manage multiple operational and managerial tasks simultaneously
- Personal maturity to deal with confidential information and/or issues with discretion and sound judgment
- A healthy interest in social competition and passion for hospitality
- TIPS alcohol certification
- Food handling certification
- The capability to meet the physical and scheduling demands of the position, including walking, standing, or lifting heavy items for extended periods, and working nights, weekends, and holidays
BENEFITS:
- Competitive salaries with ample room for career growth
- Annual Bonus eligibility
- 12 days of Paid Time Off, plus additional days as you grow with the company
- Three different CIGNA medical plans to suit you and your family’s needs, plus dental and vision options
- 401(k) plans so you can invest in your future
- Life Insurance with employer contribution
- Voluntary Short Term Disability Insurance
- Free Telemedicine & bill review services via the Healthjoy app
- Easy to use Pre-Tax Transit & Parking benefits so you can save on your daily commute
- Flexible Spending Accounts (FSA), Dependent Care & Health Savings Accounts (HSA), great for everyday expenses
- 8 weeks of Paid Family Leave after 1 year of employment
- Employee dining discounts