Hospitality Service Manager | Luxury Office | NYC
About the Opportunity
A leading hospitality organization is seeking a polished, service-driven Hospitality Services Manager to oversee the day-to-day hospitality experience within a prestigious corporate environment in New York City.
This is an ideal opportunity for a hospitality professional coming from a luxury hotel, elevated restaurant, private club, or other high-touch service environment who wants to continue delivering exceptional hospitality while transitioning into a primarily Monday–Friday schedule.
The Hospitality Services Manager will lead a small onsite team while remaining highly visible and hands-on throughout the operation. This person will interact directly with executives, professionals, clients, and guests and will be responsible for ensuring meetings, conference services, beverage service, and special events are executed seamlessly.
Key Responsibilities
- Oversee daily hospitality and conference services across a large, multi-floor corporate environment
- Lead, coach, and support a team consisting of one supervisor and three hourly team members
- Maintain a visible presence throughout the space, regularly checking meeting rooms and interacting directly with clients and guests
- Coordinate and oversee approximately 10–25 daily services, with higher-volume days reaching 50+ services
- Ensure beverage, meeting, and conference room service is consistently polished, timely, and professionally presented
- Support special events ranging from intimate meetings to large-scale functions
- Coordinate additional event staffing and resources as needed for larger functions
- Anticipate client needs and resolve service issues quickly and professionally
- Maintain exceptional standards of presentation, organization, cleanliness, and attention to detail
- Develop strong relationships with internal stakeholders and become a trusted hospitality resource within the workplace
- Support scheduling, training, team development, and day-to-day operational needs
- Partner closely with onsite leadership to continually improve the guest and client experience
Ideal Background
- Previous leadership experience within luxury hotels, upscale restaurants, private clubs, conference services, events, or another high-touch hospitality environment
- Strong understanding of elevated service standards and guest experience
- Exceptional communication and interpersonal skills
- Comfortable interacting with executives and discerning clientele
- Polished, professional, and confident presence
- Highly organized with the ability to manage multiple meetings, services, and priorities simultaneously
- Strong leadership skills with a hands-on management style
- Ability to remain calm, flexible, and solutions-oriented in a fast-paced environment
- Experience with meetings, banquets, events, or conference services is strongly preferred
Schedule & Compensation
- Base Salary: $85,000–$90,000
- Predominantly Monday–Friday, approximately 9:00 AM–5:00 PM
- Some evening and weekend availability required for special events
- Two weeks of paid time off
- Paid bank holidays
- 401(k) with company match
- Opportunity for long-term growth within an established hospitality organization
This is a unique opportunity for someone who loves the standards and personal interaction of luxury hospitality but is looking for greater schedule consistency and long-term professional growth.