Front of House Manager | Steakhouse Concept | Charlotte, NC
Position: Front of House Manager
Compensation: $75,000–$85,000 base salary
Schedule: Full-time | Flexible schedule including evenings, weekends, and holidays
Benefits: Competitive benefits package, 401k, PTO
Role Summary:
We are seeking an experienced and hospitality-driven Front of House Manager to lead daily restaurant operations and cultivate an exceptional guest experience. This role is responsible for guiding the front-of-house team, maintaining service standards, and supporting the overall financial and operational performance of the restaurant.
The ideal candidate is a hands-on leader who thrives in a high-energy environment and understands that great hospitality starts with a strong, engaged team. This individual will play an active role on the floor while partnering with leadership and fellow team members to ensure a seamless and memorable guest experience.
What you bring to the table:
- Strong ability to lead front-of-house operations while maintaining an energetic, polished, and welcoming service environment
- Experience hiring, onboarding, training, scheduling, coaching, and developing restaurant teams
- Proven ability to create a positive and accountable team culture centered around hospitality and guest satisfaction
- Hands-on floor presence with the ability to step into service roles and support the team as business needs require
- Strong understanding of restaurant service standards, cleanliness, food quality, and sanitation
- Experience managing cash handling, deposits, payroll processes, and other administrative responsibilities
- Ability to monitor inventory, receiving, purchasing, and product levels to support operational efficiency
- Experience identifying operational challenges, including waste and loss, and implementing solutions
- Strong guest recovery skills with the ability to address concerns professionally and turn challenging experiences into positive ones
- Ability to prepare schedules, reports, and other operational documentation with strong attention to detail
- Collaborative approach to working with culinary and restaurant leadership on service, menu, and operational initiatives
Why you’ll love working here:
- Opportunity to join a restaurant group built around exceptional hospitality, memorable experiences, and culinary excellence
- Leadership role with meaningful influence over team culture and day-to-day operations
- Collaborative environment that values teamwork, accountability, and continuous improvement
- Opportunity to grow alongside an expanding restaurant group
- Culture centered around creating an engaging experience for both guests and employees
Required Work Experience:
- Previous management experience in a full-service restaurant environment
- Demonstrated success leading and developing front-of-house teams
- Strong understanding of restaurant operations, service standards, and guest relations
- Experience with scheduling, inventory, cash handling, and administrative responsibilities
- Ability to work effectively in a fast-paced, high-volume environment
Preferred Work Experience:
- Experience managing a polished or elevated full-service restaurant
- Experience with restaurant financials, budgeting, and operational controls
Personal Qualities:
- Hospitality-first leader who genuinely enjoys taking care of people
- Energetic, approachable, and confident on the floor
- Collaborative and team-oriented with a strong sense of accountability
- Calm and solutions-focused when navigating challenging situations
- Organized, detail-oriented, and comfortable balancing multiple priorities
- Passionate about creating memorable guest experiences and building a strong restaurant culture