One Haus Hospitality

Position Description

Position Title: Assistant General Manager

Reports To: General Manager

80-90K + More Benefits

Summary

Direct the flow of service and ensure guest satisfaction. Supervise, train, and schedule all floor staff. Confer with food-preparation and other personnel to plan menus and related activities. Contribute to the evolution of service, the restaurant's position in the market, and its standard of excellence. Foster an ownership mentality and carry out all duties and responsibilities of the position described below.

Essential Functions

• Interview, hire, evaluate, reward, and discipline FOH personnel, and assist the Executive Chef with BOH employees.
• Orient, motivate, train, and educate all FOH personnel in restaurant policies, procedures, and rules.
• Schedule appropriately for the restaurant in the absence of the Restaurant General Manager.
• Effectively supervise floor staff to ensure professional service and guest satisfaction during hours of operation.
• Oversee all FOH supplies and hard-goods orders, ensuring the restaurant is stocked appropriately for the time of year, and advise the Level II Manager on any ordering needs.
• Educate FOH personnel in product knowledge and cultivate long-term service knowledge.
• Build rapport with restaurant guests and ensure an organic, enjoyable, and memorable experience.
• Ensure all restaurant signage is accurate and in keeping with the theme of the restaurant, and keep all signage up to date.
• Conduct end-of-week inventories accurately and on time for the beverage program.
• Report payroll accurately on a daily basis.
• Handle the end-of-night closeout and cash drop.
• Maintain the Aloha database with accurate items and prices.
• Maintain employee files.
• Perform all daily tasks as indicated on opening and closing checklists.
• Take ultimate responsibility for the cleanliness and repair of the restaurant and office.
• Attend and lead weekly manager meetings, and work closely with all management staff.
• Foster a culture in which customer satisfaction is the primary concern.
• Establish open lines of communication between FOH and BOH at all times.
• Serve as a spokesperson for the restaurant within the community and with the restaurant's guests.
• Take an entrepreneurial approach in all endeavors, with a view to increasing sales and guest satisfaction.
• Maintain knowledge of local competition and general industry trends.

Education & Experience

• Education: At least a high school diploma or GED.
• Experience: Previous F&B experience is required, with at least 2 years of Assistant Manager experience or above.

Technical Skills & Competencies

• Able to work well under pressure and be self-motivated.
• Good organizational, time-management, and sales skills.
• Good communication skills — both written and verbal.