Service Manager | Notable Mediterranean Restaurant | NYC

1 month ago


As the premier institution of Mediterranean food culture and hospitality values in the US, our restaurant has built it's reputation sharing the elevated cuisine of our chef/owner with New Yorkers. Our restaurant is the city’s go-to for sophisticated Mediterranean cuisine, and with its acceptance at the upper echelons of New York’s dining scene has achieved world renown.

As a Service Manager, you are an ambassador of hospitality who is passionate about serving others and making people feel genuinely welcomed while maintaining high standards within the operation.

Essential Duties and Responsibilities:

  • Great (written and verbal) communication skills, with a polished floor presence, professional demeanor and appearance
  • Engage with guests and colleagues in a professional and dignified manner in a busy, high-volume environment while always exhibiting high-level of hospitality
  • Maintain integrity of service and proactively communicate with fellow managers to address any potential negative guest experiences
  • Uphold our mission statement while promoting the restaurant’s culture and positively representing the company consistently
  • Ensure that all guests and team members feel genuinely welcomed and fundamentally honored.
  • Be an advocate of all internal policies, procedures, standards, specifications, guidelines and training programs.
  • Help monitor and achieve company objectives in sales, service standards, and quality.
  • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
  • Continually strive to coach, develop, and guide FOH staff to maintain operational excellence.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
  • Provide advice and suggestions to the restaurant’s General Manager as needed by engaging in collaborative discussions to effectively generate revenue and increase profit.
  • Work with the General Manager to review, update, and deploy training materials for all FOH positions.
  • Oversee Menu Meeting topics, ongoing trainings, monthly or quarterly departmental trainings

Position Requirements:

  • Able to stand for up to 10 hours daily and may be required to lift up to 20lbs.
  • Maintain a sense of urgency and ability to multi-task when needed
  • Proficiency in Open Table, VENGA, Toast, Avero, 7shifts, Hotschedules preferred
  • Familiarity with Office 365 and MicroSoft applications
  • Ability to work independently and make the right decisions for the business
  • Available to work nights, weekends, and holidays as necessary

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ideal Experience:

  • 2-year degree from accredited university in Culinary Arts, Hotel & Restaurant Management, or related major, preferred or 3+ years of experience in a similar position
  • Must have NYS food handler’s certificate
  • In-depth knowledge of food principles and best practices
  • Passion for creating incredible food that delights and attracts customers
  • Excellent communication skills and leadership qualities
  • Ability to thrive in a high-volume/high-pressure environment
  • Exceptional standards for cleanliness, health, and safety
  • Ability to work flexible schedule in order to accommodate business needs

As a member of our team, you can expect:

  1. Competitive base salary plus participation in the bonus program
  2. Medical, Dental and Vision benefits
  3. Paid Time Off (PTO)
  4. Commuter Benefits
  5. Dining Benefits
  6. Job Training and Professional Development
1 month ago
19 Applicants

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Overview: As the premier institution of Mediterranean food culture and hospitality values in the US, our restaurant has built its reputation sharing the elevated cuisine of our talented chef/owner with New Yorkers. The restaurant is the city’s go-to for sophisticated Mediterranean cuisine, and with its acceptance at the upper echelons of New York’s dining scene has achieved world reno....

Job Information

Offered Salary
$85,000 - $90,000

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