One Haus Recruiting

DESCRIPTION:

Greenwich Village based hospitality company that operates a collection of elegant neighborhood restaurants around NYC is seeking a poised and dedicated Service Manager to join our rapidly expanding team. The Service Manager (SM) is a critical part of the restaurant’s management team, supporting the overall day to day operations in tandem with the other front of house and back of house managers. This position will focus on ensuring excellent guest experiences and building and maintaining a high performing team in order to drive sales, profitability and employee retention rates. Specifically, the SM will work closely with the General Manager to ensure consistent execution of our steps of service by overseeing and ensuring quality new hire training and ongoing service training as well as coaching and accountability for the FOH service team. The SM will focus on turning our neighborhood guests into raving fans who return regularly by taking a lead with in-service guest interactions as well as assisting with recovery and remediation when necessary. This is a key leadership position that requires the highest standards of leadership, integrity, and technical skill to provide an internal role model of the company’s values and expectations of service. The right person for this role will be tenacious, energetic, and obsessed with creating memorable guest experiences!

RESPONSIBILITIES:

Daily Operations / Service:

•  Work closely with management team to ensure excellent guest experience 
• Maintain consistent floor presence to monitor flow of service and upholding standards and following SOPs 
• Coordinate service and interact with guests in the dining room, ensuring exemplary service and satisfaction 
• Participate in and lead pre-shift service meetings to focus on service points and strive to improve FOH performance every day 
• Assure cleanliness of dining room, bar, w/c & storage areas and compliance with all DOH regulations 
• Open and close the restaurant efficiently and accurately when scheduled 
• Perform all operations tasks efficiently and accurately, including but not limited to: cash handling, tip reporting, daily payroll administration, producing floor plans, pulling data to report on labor, sales, or other analytics, completing shift notes, overseeing staff training, participating in manager meetings and conference calls, and etc. 
• Assist with the maintenance and inventory of dining room equipment (china, glass, silver, aprons, small wares) 
• Assist with POS System updates and maintenance – adding new menu items, adding new employees 
• Assist with food, beverage and service training, scheduling and supervision of department staff in accordance with company policies and standards 
• Assist with the preparation of timely and accurate payroll in the form of daily shift checks and balances 
• Assist in meeting budget objectives and timelines by having the correct number of employees on the floor—offering feedback on schedule and cutting floor as needed 
• Proper cash handling including bar banks and server cash outs 
• Understand and enforce SLA, DCA and DOH rules and regulations 
• Administer company Non-Harassment Policy to ensure that there is a congenial work environment for all employees. Ensure the restaurant complies with all local, state and federal work and non-discrimination laws. 
• Maintain effective and timely communication to all FOH/BOH and HQ team members 
• Maintain a positive working relationship with kitchen leaders and all line staff 
• Work nights, weekends, and holidays as business levels and operations needs dictate 
• Continuously remain active and knowledgeable in the industry trends
  
  Guest Relations:
• Cultivate relationships with neighbors to create a culture of guest recognition; be a champion of the Neighbors Program adding at least 5 neighbors to the program each week 
• Ensure that all promotions are being marketed appropriately in the restaurant i.e. menu box, check presenters 
• Work with the GM to remediate guest complaints, viewing and responding to the daily Delighted feedback as well as monitoring other third party reviews for action needed
  
  Training and Development - Service Team:
•  Assist in recruiting and developing a high performing service team 
• Assist in keeping training materials and systems up to date and accurate to educate staff to perform their jobs at the best of their ability 
• Know the job standards for each position within the department and instruct employees in the correct execution of them 
• Be a raving fan of our brand- with full knowledge of all food, beverage offerings and management and team standards 
• Provide performance feedback, coach, counsel and recommend personnel actions on employees based upon performance with the guidance of the GM; provide input for performance appraisals

COMPENSATION & BENEFITS:

• Competitive Salary ($70k-$85k)
• Performance Based Bonus Program
• Medical, Dental, Vision
• Monthly Metro Card Reimbursement
• Cell Phone Allowance
• Dining Perks
• Career Advancement Opportunities
• EOE