Corporate - Sales & Marketing

Senior Catering Sales Manager – LUXURY

One Haus

Salary: $80000 – $140000

Role Summary



Join our team as a Senior Catering Sales Manager LUXURY resort Aspen, serving the needs of the business, our guests, and our colleagues by booking, planning, organizing, and managing the details for Event bookings (e.g.,event space, menus, set-up, etc.) Participating in negotiating all functions, spaces, rates and all related requirements. Ensuring maximization of rooms and space, revenues, and profits while delivering a quality product. Focusing on execution of all aspects of event planning including coordination from the signing of a contract forward, VIP needs, amenities, resumes, and rooming lists.

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done! Within the Hotel Group family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key

responsibilities for this position are:

Outreach and Sales planning to achieve and uncover new business opportunities; with a focus on the

luxury social market

Focuses on revenue-generating activity and maximizes selling time, maximizing account yield

opportunities and sales effectiveness.

Manage high-profile events to include, but is not limited to, weddings, community events, galas, etc.

Develops strong customer relationships through appropriate guest communication and the use of

professional, courteous and ethical interpersonal interaction.

Responsible for the management and planning of all events and related activities.

Sell, detail, and up-sell the event with the guest including; verification and modification of space

requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate

resumes and paperwork to ensure quality service.

Manage function details and related activities to ensure the event requirements are satisfied. Anticipate

and handle guest complaints and/or problems to ensure quality product delivery, customer satisfaction

and repeat business.

Oversees all billing details for all events to include processing of deposits, credit card authorizations and

coordination with accounting.

Attends all meetings and performs as a team leader for all hotel department staff participating in the event

delivery process.

Maintain well documented, accurate, organized and up to date file management in order to serve guests

and the employer in the most expedient, organized and knowledgeable manner.

Develop customer profiles and maintain an effective trace system including trace dates and references

resulting in superior account service and increased revenues.

Follow up on all guest needs and inquiries in an efficient and expedient manner.

Improve the hotel Catering and Event products through; (a) participate in the development of new sales

tools and systems, (b) participate in the analysis of the strengths and weaknesses of our competition’s

product, and (c) analysis, understanding, and satisfaction of our customers’ needs.

Monitor and control individual guest event budgets and details to maximize revenues and minimize

expenses while ensuring delivery of a quality product.

Close out all events to include pickup in the sales system (Delphi) and commission owed, including

processing with accounting.

Solicit and listen to customer and employee feedback and advise DOC/DOFB/General Manager on

suggested changes.

Take necessary actions to protect the integrity and wellbeing of the hotel and the Hotel Jerome

employees.

Be an objective, strong, respectful leader.

Responsible for all other assignments as defined by the GM, DOC & DOF&B, and ADOS.

Skills and Abilities

Ability to create schedules and develop floor and service plans

Ability to multitask and communicate effectively with all staff in planning and execution of events

Required Qualifications

Proficient in Delphi and Opera

Minimum four years experience working in a high volume hospitality environment

Experience selling and booking high-end social events

Experience creating BEOs, planning events, and working in a supervisory role

Experience working with clients, vendors, and staff to ensure a seamless experience

Interface with all staff to troubleshoot and refine areas that need improvement

Must be able to search for data or information in computer files, generate standard reports, input or edit

information, and/or enter data into spreadsheets or programs developed by others, and design and/or

program spreadsheets or custom reports.

Travel Requirements:

(Only add if necessary part of the job)

Physical Demands

Must have the ability to move/maneuver in an (add department) environment.

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the

performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee

occupying this position. Employees will be required to perform any other job-related duties assigned by their

supervisor.

Tagged as: Senior Catering Sales Manager - LUXURY