Position Overview: We are seeking a dynamic and results-driven Restaurant Manager to lead our team at our upscale casual, high-volume restaurant. The Restaurant Manager will oversee daily operations, uphold exceptional service standards, manage the restaurant's financial performance, and foster a positive working environment for the team.
- Oversee all aspects of restaurant operations, ensuring a seamless and exceptional guest experience in line with our upscale casual brand.
- Lead and motivate a diverse team of restaurant staff, providing guidance, coaching, and fostering a collaborative and positive work environment.
- Implement and uphold the highest standards of service excellence, ensuring consistent delivery of exceptional customer service to every guest.
- Manage staffing levels, scheduling, training, and development of team members to meet operational requirements and enhance employee performance.
- Monitor and manage the financial performance of the restaurant, including budgeting, cost control, and revenue optimization to achieve financial objectives.
- Implement efficient operational processes and systems to enhance productivity, quality, and guest satisfaction while controlling costs.
- Collaborate with the culinary team to ensure seamless coordination of food service, quality, and presentation in alignment with our brand standards.
- Maintain compliance with health, safety, and sanitation regulations, ensuring a safe and clean environment for both guests and employees.
- Handle guest concerns and complaints promptly and professionally, seeking opportunities to turn negative experiences into positive ones.
- Drive marketing and promotional initiatives to increase restaurant visibility, attract new customers, and enhance overall business growth.
- Proven experience as a Restaurant Manager in a high-volume, upscale casual dining setting.
- Strong leadership, organizational, and communication skills.
- Proficient in financial management, cost control, and analysis.
- Exceptional customer service orientation and conflict resolution abilities.
- Familiarity with restaurant software and POS systems.
- Ability to thrive in a fast-paced, high-energy environment.
If you are a dedicated and experienced Restaurant Manager with a passion for delivering exceptional guest experiences and ensuring the success of our upscale casual, high-volume restaurant, we invite you to join our team and contribute to our continued growth and success.