One Haus Recruiting

Upscale dining steakhouse is seeking a Maitre D’ to join the service team. The role is a vital member, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. The Maitre D’ has a firm grasp on what is happening in all parts of the restaurant at all times during service to seat and fill the restaurant in such a way that maximizes the restaurant and supports the dining room and kitchen teams so that they can fulfill their roles with excellence.

RESPONSIBILITIES:
• Create a welcoming and hospitable environment for guests whether in person or over the phone. Including VIP level clientele
• Quote accurate wait times while “finding the yes” for all guests.
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly.
• Work with efficiency and a sense of urgency while remaining composed.
• Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of OpenTable
• Coordinate with management to “build the book” and boost cover counts while taking into consideration both the needs of the business and the needs of our guests.

REQUIREMENTS:
• 3+ years in a guest-facing restaurant role
• A passion for guest experience and hospitality
• English fluency and additional languages preferred, but not required
• Ability to stand or walk for long periods of time