General Manager | Trendy High Volume NYC

1 week ago

The General Manager ensures that day-to-day business operations of the restaurant run at the highest level of efficiency. The GM is to serve as first in command for FOH staff management, guest relations, restaurant upkeep, and gallery relations; and work in collaboration with the Director of Operations to ensure decisions, financial planning, and the development of processes and procedures are in line with the Company ethos, values, and goals.

  • Partner with Director of Operations to establish restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates;
  • Meets set restaurant financial objectives by partnering with DO to develop finances; preparing strategic and annual forecasts and budgets, analyzing variances, initiating corrective actions, establishing and monitoring financial controls;
  • Ensure adherence to company policies, protocols, and safety standards;
  • Responsible for maintaining brand level of service, food, and beverage quality;
  • Lead and supervise the day-to-day shift activities of all Front of House (FOH) staff and floor operations;
  • Work closely with the MaiÌ‚tre D’ and Assistant GM (AGM) to actively monitor reservations and ensure maximum covers optimization;
  • Ensure restaurant cleanliness and aesthetic standards are constantly maintained;
  • Manage vendor relationships and ensure proper execution of contracted services;
  • Work with the AGM in the sales, planning, and execution of client events;
  • Foster fluid communication and healthy relations between interpersonal relationships and collaboration of intercompany initiatives;
  • Communicate with leadership regarding VIPs, special needs/accommodations within the restaurant or off- site events;
  • Attend regular meetings with the operations team to define terms and future partnerships;
  • Support Chef team with menu adjustments and FOH staff menu education;
  • Comprehensively oversee the FOH staff schedule, including shift trades, availability requests, and time off requests to help monitor labor costs;
  • Work with AGM to ensure all FOH staff are properly trained and have the tools and equipment needed to effectively carry out their job function;
  • Coordinate food & beverage educational sessions for staff in collaboration with Bar Manager and Wine Manager;
  • Lead FOH employee review process with the assistance of the AGM and Floor Managers;
  • Actively train and coach staff in service and via regularly scheduled training sessions;
  • Actively communicate anticipated labor costs and needs to the DO and the People Team;
  • Collaborate with the DO on financial forecasting, P&L, and cost management identifying opportunities to maximize sales or cost savings;
  • Lead in restaurant supplies and tools inventory control;
  • Coordinate with the AGM the costing and execution of restaurant repairs and maintenance;
  • Actively coach, develop, and supervise the FOH management team;
  • Identify learning opportunities and offer suggestions for improvement in coordination with the FOH management team;
  • Timely management of guest complaints, recovery, and feedback;
  • Communicate guest feedback and collaborate on plans for improvement with the management team;
  • Ensure timely and proper execution of improvement plans and other company initiatives;
  • Communicate operational challenges and learning opportunities to the People Team and collaborate on systemic solutions;
  • Foster an environment of collaboration and teamwork between FOH, BOH, and Management departments;
  • Manage, maintain, and troubleshoot POS system (menu, floor plans, buttons, etc.);
  • Investigate guest check, accounting, and deposit issues and/or accounting transaction discrepancies;
  • Monitor COGS and investigate discrepancies in financial reports and cost percentage fluctuations;
  • Build and maintain SOPs for FOH staff functions in collaboration with the AGM, Bar Manager, and People Team
  • Maintain a strong floor presence with staff, managers, BOH staff, and patrons;
  • Foster strong guest interpersonal relationships;
  • Embody the comfort of a familiar host while maintaining the elevated service of a fine dining restaurant;
  • Programming, management, maintenance, and troubleshooting of guest reservation system;
  • Lead and assist in discrete and respectful employee counseling and termination sessions in collaboration with the People Team;
  • Assist in the auditing and approval of weekly payroll;
  • Lead in the planning, preparation, and execution of holiday/special services;
  • Involved in the procurement of new and seasonal products;
  • Maintain an in-depth understanding of menu and beverage offerings and the alignment to our values and ethos.

Additional Job Functions

  • Work with the DO to establish and execute restaurant opening tasks;
  • Collaborate with the DO in the tracking and management of preopening budget;
  • Work with the People Team to source, hire, on-board, and coordinate pre-opening staff training sessions;
  • Collaborate with the People Team and L&D Head to define and create service style, steps, and training handbook;
  • Partner with DO to inventory and track new restaurant supplies and equipment, develop preferred supplier list, and set up vendor profile contracts;
  • Collaborate with the DO in the implementation and set up of restaurant POS, inventory, and accounting systems;
  • Audit and correct time keeping and tip allocation records;
  • Assist with bar structure and standards as needed;
  • Efficient provisioning and purchasing of restaurant supplies;
  • Work with the People Team in the sourcing, hiring, and on-boarding of employees. Physical Requirements
  • Must be able to stand and walk for extended periods of time;
  • Must be able to list 30 lbs;
  • Must be able to perform repetitive bending, stooping, twisting, and lifting.

1 week ago
76 Applicants

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Job Information

Offered Salary
$130,000 - $140,000

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