Front of House

General Manager

Full-Time

One Haus

Salary: $80000 – $85000

GENERAL MANAGER JOB DESCRIPTION:

 

We are looking for a General Manager for our beautiful ground floor restaurant. She/ He/ They will work closely with the front-of-house team and Beverage Director and report directly to the Director of Food and Beverage. 

Customer Satisfaction:

  • Upholds the highest standards of hospitality and service constantly
  • Acts as primary point person for special guest requests including but not limited to private onsite events, menu requests etc.
  • Maintains a positive attitude to all guest inquiries, ensuring a timely resolution
  • Responds to guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build on guest satisfaction
  • Participates in neighborhood organizations, government, charities to promote community awareness and acceptability of the company

Staff Management:

  • Maintains effective communication between all companywide departments
  • Demonstrates positive leadership characteristics
  • Supports staff with service whenever and however necessary
  • Hires quality front of house employees who value guest service and are committed to high standards of performance
  • Develops and empowers staff, mentoring them and helping them to identify growth potential within the organization
  • Provides training opportunities that educate and empower the team
  • Conducts regular team meetings and administers counseling when necessary
  • Supports culinary team in meeting or exceeding budget sales and profit goals
  • Manages team in accordance with all company policies, procedures, and standards and local, state, and federal law as applicable

Facility Maintenance:

  • Ensures a safe and secure working, and dining environment for all team members and guests
  • Take immediate action to resolve problems that are encountered on property, ensuring that Department Heads are actively involved and assisting as necessary
  • Physically tour and visually inspect property on a daily basis monitoring property condition, cleanliness, and quality of product and service throughout the property

Admin/Financials:

  • Manages payroll and maintain labor efficiency ratios to ensure guest service and cost-effectiveness
  • Manages operations efficiently and effectively within the restaurant’s fiscal and operational guidelines
  • Comply with local, state and federal health department standards and comply with occupancy limits
  • Meet and/or exceed financial obligations and profitability through overseeing and actively participating in sales, labor productivity, cost control, and effective purchasing including anticipating revenue/cost problems and managing the timing of discretionary expenditures

Qualifications:

  • High School diploma (bachelor’s degree preferred) and a minimum of 3-5 years of applicable restaurant and/or hospitality management experience
  • Previous experience managing a team of 20+ employees
  • High proficiency with MS Office Suite, particularly Excel
  • Ability to obtain and/or maintain any government required licenses, certificates or permits
  • Leadership skills to motivate and develop staff and to ensure accomplishment of goals
  • Capable of setting priorities, planning, organizing, delegating, and controlling processes
  • Flexibility and openness to change course according to the needs of the business
  • Excellent communications and interpersonal skills
  • Strong management, organizational, and data analysis skills

 

Company is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Compensation Details

Compensation: Salary: $80K – $85K

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts, Wellness Program

Tagged as: General Manager