Front of House

Front of House Manager


One Haus

Salary: $68000 – $80000

As the premier institution of Lebanese food culture and hospitality values in the US, ilili has built its reputation sharing the elevated cuisine of Philippe Massoud with New Yorkers since 2007. ilili is the goto restaurant for sophisticated Lebanese cuisine. With flagship locations in NYC and DC, ilili is a vibrant, bustling meeting point of New York and DC savvy and Lebanese generosity. As a Dining Room Manager at ilili, you are an ambassador of hospitality who is passionate about serving others and making people feel genuinely welcomed while maintaining the highest standards of operation.

Essential Duties and Responsibilities:
• Ensure that all guests and team members feel genuinely welcomed and fundamentally honored.
• Be an advocate of all internal policies, procedures, standards, specifications, guidelines and training programs.
• Help monitor and achieve company objectives in sales, service standards, and quality.
• Understanding of beverage programs and wine. Progressive understanding or desire to understand food and wine pairings to enhance guest experience.
• Continually strive to develop the staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Provide advice and suggestions to GM and Assistant GM as needed. Position Requirements:
• Able to stand for up to 10 hours daily and may be required to lift up to 20lbs.
• Maintain a sense of urgency and ability to multi-task when needed
• Proficiency in Open Table, VENGA, Toast, 7shifts, Hotschedules preferred
• Familiarity with Office 365 and MicroSoft applications
• Ability to work independently and make the right decisions for the business Available to work nights, weekends, and holidays as necessary Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Ideal Experience:
• 2-3 years of dining room experience in a high volume, upscale restaurant.
• Degree in Hospitality Management, Business, or Culinary a plus but not required
• Sommelier experience preferred, but not required
• Wine Enthusiast and a thirst for wine knowledge are very important
• Proven track record of successfully managing team members and the guest experience
• Excellent communication skills required
• Ability to remain calm under pressure required
• Proven track record of dependability and a passion for hospitality

As a member of our team, you can expect:
1. Competitive base salary plus participation in ilili bonus program
2. Medical, Dental and Vision benefits
3. Paid Time Off (PTO)
4. Commuter Benefits
5. Dining Benefits
6. Job Training and Professional Development

• Salary Range: $68K to $80K per annum, based on experience

Tagged as: Front of House Manager