One Haus Recruiting

FLOOR MANAGER

As a Floor Manager you'll play a pivotal role in ensuring the seamless operation of the restaurant and enhancing guest satisfaction.

Responsibilities:

• Maintain our unwavering commitment to outstanding food, beverage, and service quality, delivered in a friendly and timely manner.
• Foster a welcoming and inviting atmosphere, providing attentive, detail-oriented, and courteous service.
• Actively engage with guests to nurture loyalty and a sense of familiarity.
• Handle guest inquiries and feedback with grace and positivity.
• Address any guest concerns or issues with professionalism and efficiency.
• Develop a comprehensive understanding of the local market and neighboring establishments.
• Conduct regular evaluations of service quality through audits and feedback analysis.
• Uphold consistent standards of cleanliness, safety, and sanitation within the establishment.
• Skillfully utilize basic computer applications and POS systems.
• Support the recruitment, training, and growth of a team dedicated to guest satisfaction.
• Establish clear accountability measures within the team.
• Foster positive relationships with vendors to ensure quality standards are maintained.
• Cultivate an environment of excellence, inspiring staff confidence and demonstrating strong leadership.
• Make well-informed decisions in urgent situations to safeguard the restaurant and the company.
• Collaborate on conducting quarterly performance evaluations for restaurant staff.
• Adhere to company guidelines for effective labor management.
• Contribute to achieving financial targets specific to your area of responsibility.
• Manage cash handling and reconciliation following company protocols.
• Oversee weekly inventory counts, monitor costs, and manage maintenance operations.

Qualifications:

• A minimum of 2 years of current salaried management experience in a high-volume polished casual/upscale restaurant or high-end resort restaurant.
• A strong passion for culinary excellence, wine knowledge, and exceptional guest service.
• Demonstrated ability in team development.
• Familiarity with systems, methods, and processes that contribute to exceptional execution.
• Solid leadership skills.
• Effective multitasking capabilities.
• Strong business acumen.
• Excellent communication and interpersonal skills.
• Flexibility to work evenings and weekends.
• Proficiency in computer skills, including Microsoft Office (Outlook, Word, Excel), Cogswell, Toast, Resy, and OpenTable.

Benefits:

We offer a competitive salary, comprehensive medical/dental/vision insurance, a team member referral program, generous dining benefits, and progressive paid time off. We provide numerous opportunities for growth and development for individuals who demonstrate long-term commitment to their role.

• 100% Medical Insurance Coverage (Aetna)
• Dental and Vision Insurance Options
• Paid Time Off
• Bonus Structure
• Family Meal
• Employee Dining Discounts