Salary: $85,000 – $90,000
Participate in the hiring, training and development of a cohesive team that embodies the true hospitality that we are known for.
Work with the Beverage Director and Management team to maintain a unique and special wine
and cocktail program.
Direct service on a daily and nightly basis. Establish and ensure a consistent and systematic
standard of service always keeping the customer in mind. We are a company of “Yes”
Be available and present on the floor of the restaurant during service to greet/meet guests,
answer questions about food and wine, chat with guests and create regulars, monitor staff
performance, and address any comments, complaints or concerns.
Employ a safety first procedure; close the restaurant after each service ensuring that all side
work and proper closing procedures have been followed.
Serve as Maître d’ when needed.
Strategically sell wine on the floor during service. Share your plan with the staff, Management
Team and Beverage Director.
Coordinate with the Managers, hosts, and reservationists to oversee the management of our
reservations book. Communicate your observations and ideas on how we can further maximize
the number of covers the restaurant does on any given night through an optimized reservations
book. Voluntarily assist the reservationist with confirmations and bookings and answering the
phone when needed.
Train and coach all front of house staff on an ongoing basis. Inspire the team to do better every
Organize, implement, and monitor front of house staff schedules using TimePro. Staff appropriately with the best interest of the business and the guests in mind.
Manage staff performance in accordance with established standards and procedures. Report
any staff concerns to the Human Resources and Management Team.
Monitor adherence to health, safety and hygiene standards in the restaurant. Be knowledgeable
and aware of the Department of Mental Health and Hygiene inspections and what needs to be
done when we are inspected. NYC Food Handlers Certification is preferred but not required.
Update Resy, OpenTable, Toast and all 3rd party applications as needed.
Check for any hidden maintenance problems that might need to be addressed. Communicate any problems with the Management Team.
Must be passionate, driven, and must love educating staff & working on the floor.